Refunds
30 days, no questions asked. If Memup isn’t right for you, ask for a refund within 30 days of buying it on our website and you’ll get your money back in full.
How to ask for a refund
Orders on our website are handled by Paddle, our merchant of record. To ask for a refund, either:
- open the receipt email from Paddle and follow the link to manage your order, or go to paddle.net and look up your order; or
- email us at [SUPPORT EMAIL] with the email address you bought with.
Paddle returns the money to the card or account you paid with, usually within 5 to 10 business days depending on your bank.
What’s covered
- A new licence: refundable within 30 days of purchase.
- Extra seats and upgrades: refundable within 30 days of buying them. Only that purchase is refunded, and your earlier licence keeps working.
- After 30 days: if Memup doesn’t work as described, contact us and we’ll put it right or refund you as consumer law requires.
What happens to your library
After a refund the licence ends and Memup works only to export your library. Nothing in your library is deleted. Use File › Export Library to take everything with you.
Bought somewhere else
- Mac App Store: Apple handles refunds. Ask at reportaproblem.apple.com.
- Software deal sites: ask the site you bought from. Its own refund policy applies.
Your rights
This policy adds to your rights under consumer law and doesn’t take any away.
Contact
Questions about a refund: [SUPPORT EMAIL].